Last Updated: May 2026
These Terms & Conditions apply to all services, products, entertainment, equipment hire, performers, event services, and bookings supplied by Connections Entertainment Ltd (“Connections Entertainment”, “we”, “our”, or “us”).
By paying a deposit, signing a booking agreement, accepting a quotation, or confirming a booking in writing, the client (“you”, “your”, or “the client”) agrees to these Terms & Conditions.
For the purposes of these Terms & Conditions:
A booking is only confirmed once:
We reserve the right to refuse any booking before confirmation.
All booking fees and deposits are non-refundable unless otherwise agreed in writing.
The remaining balance must be paid no later than the due date shown on your invoice or booking confirmation.
Where balances remain unpaid:
All payments must be made in cleared funds.
If the client cancels a confirmed booking, the following cancellation charges apply:
| Notice Period | Cancellation Charge |
| More than 180 days before the event | Booking fee retained |
| 90–179 days before the event | 50% of total booking value |
| 30–89 days before the event | 75% of total booking value |
| Less than 30 days before the event | 100% of total booking value |
All cancellations must be submitted in writing.
Deposits and booking fees are non-refundable because we reserve suppliers, equipment, and dates specifically for your event.
We will make reasonable efforts to transfer your booking to a new date where possible.
Date transfers are subject to:
Transfers are not guaranteed.
Any transferred deposit remains non-refundable.
In the unlikely event that we are unable to provide services due to circumstances beyond our reasonable control, we will:
Our total liability shall not exceed the amount paid for the affected service.
Connections Entertainment reserves the right to substitute entertainers, DJs, performers, staff, suppliers, or equipment with suitable alternatives of similar professional standard where necessary.
This may occur due to:
The client is responsible for ensuring the venue provides:
The client must notify us in advance of:
Additional charges may apply where access restrictions increase staffing or setup requirements.
Connections Entertainment accepts no responsibility for interruptions, reduced performance quality, or equipment shutdowns caused by venue-installed sound limiters.
The client is responsible for notifying us in advance if sound limiters are present.
Setup and pack down times will be agreed in advance.
Clients must ensure:
Delays caused by the venue or client may reduce operating time.
Additional waiting charges may apply.
Suitable electrical power must be available for all services.
Connections Entertainment is not liable for interruptions caused by:
We reserve the right to refuse operation where power supplies are unsafe.
Outdoor events require:
Connections Entertainment reserves the right to suspend, delay, or cancel services where weather conditions create risks to:
This includes:
No refunds will be due where services cannot safely proceed due to weather.
Clients are responsible for the behaviour of guests and attendees.
We reserve the right to:
where abuse, aggression, intoxication, discrimination, criminal activity, unsafe conduct, or threatening behaviour occurs.
No refund will be due where services are terminated for safety reasons.
The client accepts responsibility for any loss, theft, damage, excessive cleaning, or repairs caused by:
Replacement and repair costs will be charged to the client.
Loss of earnings may also be recoverable where damaged equipment affects future bookings.
Performance times are approximate and may vary due to:
Requests for music or performances remain at the discretion of the entertainer.
We reserve the right to refuse inappropriate or offensive requests.
Photo booth users must operate equipment responsibly.
Connections Entertainment reserves the right to suspend operation where:
Digital photographs remain the intellectual property of Connections Entertainment unless otherwise agreed.
Clients receive usage rights for personal use.
Inflatables and large entertainment equipment must be supervised responsibly at all times.
The client agrees:
We reserve the right to cease operation where safety instructions are not followed.
All hired items remain the property of Connections Entertainment.
The client is responsible for hired items from delivery until collection.
Items must not be:
Missing or damaged items will be charged at replacement value.
Connections Entertainment uses professionally maintained equipment and backup systems wherever reasonably possible.
However, we cannot guarantee uninterrupted operation in every circumstance.
Our liability for technical failures is limited to the value of the affected service.
Connections Entertainment maintains appropriate public liability insurance.
Electrical equipment is PAT tested where applicable.
Risk assessments may be available upon request.
Copies of insurance certificates and PAT documentation can be supplied where required.
Where services involve children or vulnerable persons, appropriate safeguarding standards will be followed.
The client remains responsible for supervision of attendees unless otherwise agreed in writing.
Connections Entertainment may use photographs, videos, testimonials, social media content, or event imagery for:
Clients who do not wish for media content to be used must notify us in writing before the event.
Connections Entertainment may use edited media, AI-assisted imagery, promotional graphics, or automated content tools for marketing purposes.
No personal data will be processed outside applicable data protection laws.
All personal data is processed in accordance with UK GDPR legislation and our Privacy Policy.
We do not sell personal data to third parties.
Customer information may be shared only where necessary for fulfilment of booked services.
Any complaints must be submitted in writing within 7 days of the event date.
Connections Entertainment will investigate complaints fairly and reasonably.
We aim to respond within a reasonable timeframe.
Connections Entertainment shall not be liable for delays, interruptions, or failure to perform services caused by circumstances beyond reasonable control.
This includes but is not limited to:
Nothing within these Terms & Conditions excludes liability for death or personal injury caused by negligence where such exclusion is prohibited by law.
Subject to this, Connections Entertainment’s total liability shall not exceed the total amount paid for the affected booking.
We are not liable for:
These Terms & Conditions shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.